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Frequently Asked Questions

Everything you need to know about our bags, shipping, and customization.

Products & Quality
What makes your bags "Heavy Duty"?
Most marketplace bags are flimsy 4-mil paper. Ours are engineered with a premium Triple-Layer Composite Structure (Kraft + PET + CPP) and an industry-leading 8-mil thickness. This robust construction means they stand up straight on shelves and won't rip under the weight of heavy sourdough loaves.
Are your bags greaseproof?
Yes, 100%. The inner CPP (Cast Polypropylene) layer provides a commercial-grade barrier against oil and moisture. No butter stains, no leaking—guaranteed.
Can I put hot bread in them?
We recommend letting your bread cool to room temperature before bagging. This prevents condensation buildup inside the window, ensuring your crust stays perfect and the bag remains crystal clear.
Custom Printing
What is the minimum order?
Our MOQ for custom printed bags is incredibly low—just 500 bags. This is perfect for small bakeries and cafes who don't want to store thousands of bags in their back room.
Do you charge setup fees?
No. The price you see includes everything. We do not charge hidden fees for plates, molds, or setup.
Will I see a proof before printing?
Absolutely. Within 24 business hours of your order, our design team will email you a digital mockup. We will strictly NOT start production until you approve the design.
Shipping & Turnaround
How long does shipping take?
It depends on the product. We ship factory-direct to offer you the best price:

Plain / Designer Stock: Processing 1-2 days + Shipping 12-18 days via Fast Sea.
Custom Printed: Production adds approx. 7 days. Total turnaround is about 3-4 weeks.
Where do you ship from?
We ship directly from our specialized manufacturing facility in Asia. By cutting out the middleman and US warehousing costs, we can offer you 8-mil Heavy Duty quality at a factory-direct price. The final delivery to your door is handled by UPS or FedEx.
Is shipping really free?
Yes! We offer Free Shipping on all bulk orders (500+ qty) to the contiguous United States. No surprises at checkout.
Samples & Returns
Can I get a sample first?
Yes! We strongly recommend ordering our Sample Kit to feel the 8-mil quality yourself. Plus, we'll give you a coupon code to reimburse the sample cost on your first bulk order!
What is your return policy?
Stock Items: Accepted within 30 days (unopened).
Custom Items: Due to the personalized nature, custom bags cannot be returned unless there is a manufacturing defect. However, our digital proofing process ensures you are 100% happy before we print!

Still have questions?

Our packaging experts are ready to help. We usually reply within 24 hours.

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